sadly I wasn't in my room at the time, in fact I was locked out of it and after trying every key avaialable it became clear that the lock was broken and I was stuck, no more rooms in the hotel and more importantly all my stuff was in the room.
So in true management spirit Trudy decided to climb in through the second floor window of my room and open the door for me, something I was eternally grateful for, especially as I got a free glass of wine out of it !
